Please read these terms carefully before using our website or placing an order. By using skruffyrecords.com or purchasing from us, you agree to be bound by these terms. If you do not agree, please do not use our website or services.
Part 1: Website Terms of Use
About This Website
skruffyrecords.com is operated by Skruffy Records Limited, company number 17052679. We are a UK-based independent record label and online retailer.
Using This Website
You may use this website for lawful personal purposes only. You must not use this website in any way that is unlawful, harmful, fraudulent or that infringes the rights of others. We reserve the right to restrict or suspend access to the website at any time without notice.
Intellectual Property
All content on this website—including text, images, audio samples, video, logos, artwork and the design of the website itself—is owned by or licensed to Skruffy Records or the relevant artist, and is protected by copyright, trade mark and other intellectual property laws. You may not reproduce, distribute, publicly perform or create derivative works from any content on this website without our prior written permission, except as permitted by applicable law (including fair dealing for the purposes of criticism, review or news reporting).
Accuracy of Information
We take care to ensure the information on this website is accurate and up to date, but we cannot guarantee that it is always complete or error-free. We reserve the right to correct or update information at any time. Product descriptions, prices and availability are subject to change without notice.
Third-Party Links
Our website contains links to third-party websites (including artist pages, streaming platforms and social media). These links are provided for your convenience only. We have no control over those websites, do not endorse their content, and accept no responsibility or liability for them.
Limitation of Liability
To the fullest extent permitted by law, Skruffy Records shall not be liable for any indirect, consequential, special or incidental loss or damage arising from your use of, or inability to use, this website. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Part 2: Online Purchase Terms
Who Can Buy From Us
You must be 18 years of age or older to make a purchase from skruffyrecords.com. By placing an order, you confirm that you are at least 18 years old.
Pre-Contract Information
Before you complete your purchase, we will provide you with all required pre-contract information in accordance with the Consumer Contracts Regulations 2013, including: a clear description of the goods or digital content; the total price including any applicable taxes; delivery costs and estimated timescales; our identity and contact details; your cancellation rights (where applicable); and our complaints procedure.
Placing an Order
By completing the checkout process and clicking the “Place Order” or “Pay Now” button (which constitutes your obligation to pay), you are making a binding offer to purchase the selected goods or digital content. We will send you an order acknowledgement by email, which does not constitute acceptance of your order. A binding contract between you and Skruffy Records is formed when we send you a separate order confirmation email confirming despatch (for physical goods) or providing your download link (for digital content).
We reserve the right to decline any order, for example where goods are out of stock or where a pricing error has occurred. If we cannot fulfil your order, we will notify you promptly and issue a full refund.
Pricing and Payment
All prices are shown in pounds sterling (GBP) and include UK VAT where applicable. [VAT registration number GB 514 5414 16]. Payment is processed securely via Stripe. We accept Visa, Mastercard and American Express. We do not store your full card details.
Delivery of Physical Goods
We aim to despatch physical orders within five working days of payment confirmation. Delivery charges vary depending on the destination and method selected. Time and date of delivery, where given, are estimates only and not guarantees.
We ship to most countries worldwide. For deliveries outside the UK,
you are responsible for any import duties, taxes, tariffs or customs charges levied by the destination country. These are beyond our control and are not included in our prices or delivery charges. We strongly recommend that you check with your local customs authority before ordering. Please note that significant customs changes are currently in effect in many markets: the United States removed its duty-free threshold for low-value imports in August 2025, and the EU is introducing new customs charges on low-value parcels from July 2026 onwards. These changes may mean that import costs are higher than they were previously.
If a parcel is returned to us because it was refused at customs, or because the customer failed to pay applicable import duties, we reserve the right to deduct outbound and return shipping costs from any refund.
Delivery of Digital Downloads
Following payment confirmation, your download link will be provided to you by email. Download links are valid for 180 days and/or three downloads. If you experience any technical difficulty accessing your download, please contact us and we will assist you promptly.
Cancellations, Returns and Refunds
Please refer to our separate
Refund and Returns Policy for full details of your cancellation rights, returns process and refund timescales. Your statutory rights as a consumer are not limited by these terms.
Consumer Rights Act 2015
All physical goods sold by us must be of satisfactory quality, fit for purpose, and as described. All digital content sold by us must be of satisfactory quality, fit for purpose, and as described. If goods or digital content do not meet these standards, you have the rights set out in our Refund and Returns Policy and under the Consumer Rights Act 2015.
Part 3: In-Person and Event Purchase Terms
Purchases at Live Events, Gigs and Markets
We may sell physical products (including records, CDs, clothing and merchandise) and digital download codes in person at live events, gigs, markets and similar venues. The following terms apply to such purchases.
Consumer Rights
Your rights under the Consumer Rights Act 2015 apply to all purchases, including those made in person. If goods are faulty, not as described or not fit for purpose, please contact us as soon as possible at
website@skruffyrecords.com.
Cancellation Rights for In-Person Purchases
The 14-day right to cancel under the Consumer Contracts Regulations 2013 applies to contracts concluded at a distance (online, phone, mail order) and to certain off-premises contracts. It does not apply to contracts concluded in person at a market stall, venue or event where you have had the opportunity to inspect the goods before purchase. This is an exception provided for in the Regulations.
This means that for purchases made in person, we are not legally required to accept change-of-mind returns. However, if goods purchased in person are faulty, damaged or not as described, you retain your full rights under the Consumer Rights Act 2015 and we will resolve the matter promptly.
Digital Download Codes Purchased at Events
Download codes or cards purchased at events are subject to the same terms as digital downloads purchased online. Once a download code has been redeemed and downloading has begun, it cannot be refunded except where the digital content is faulty, not of satisfactory quality or not as described.
General
Complaints
We are committed to resolving complaints promptly and fairly. If you have a complaint, please contact us at
website@skruffyrecords.com setting out the details of your concern. We will acknowledge your complaint within 14 working days and aim to resolve it within 60 working days. If we are unable to resolve your complaint, you may be entitled to use an alternative dispute resolution (ADR) scheme. Your right to pursue legal remedies through the courts is not affected.
Governing Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales, save that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction. If you are based in the EU, you may also have the right to use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Changes to These Terms
We reserve the right to update these terms at any time. Updated terms will be posted on this page with a revised date. Changes will not apply retrospectively to orders already placed. Continued use of the website following any update constitutes acceptance of the revised terms.
